Get the mobile app

Take your business line with you. The SimpleVox app rings you for business calls, lets you call and text from your business number, and keeps you in the same shared inbox as the web app. It’s free with every plan.

Before you start

A SimpleVox account. You sign in to the app; you don’t sign up in it. Create your account on the web first, or accept your invitation if someone added you to their workspace.
A number you can use. An admin chooses who can use each number. If the app says No lines are assigned to you yet, ask an admin to give you access on the web.
Your phone: an iPhone with iOS 16.4 or later.

Download SimpleVox on your iPhone from the App Store.
Open the app and tap Sign in. Your browser opens the SimpleVox sign-in page.
Sign in the way you do on the web: with your email and password, or with Google or Apple. If you use two-factor authentication, enter your code.
Back in the app, Set up your phone asks for two permissions. Tap Continue on Microphone for calls, then on Notifications for alerts, and allow each one when your phone asks.
Call your business number from another phone to check that the app rings and that you can hear each other.

Without the microphone, people can’t hear you on calls, but you can still read and send texts. You can change either permission later in your phone’s Settings app.

Take calls

Your phone rings when a number’s call flow rings you, the same as the browser phone. It rings even when your phone is locked, and shows which line was called, such as Office or Crew, and who’s calling.

If you’re signed in on more than one device, they all ring. Answer on one and the others stop.

To choose whether this phone rings, tap your profile picture at the top left, choose Settings, and use the Incoming calls switch. Under it, This phone rings for incoming calls means you’re set. When it’s off, your call flow skips this phone and moves on to its next step.

Make calls

Open Keypad. To call from a different line, tap Calling from at the top and choose it. The person you call sees that number.
Enter the number and tap call.

You can also call from a contact or a conversation. Calls from a conversation go out from that conversation’s line.

During a call you can mute, put the caller on hold, switch to speaker, open the keypad to send tones, and use Bluetooth audio. The call appears in the line’s inbox, so the rest of the team can see it happened.

Work the inbox

Inbox shows the calls, texts and voicemail for one line. To switch lines, tap your profile picture and choose one under Inboxes.

Status: in a conversation, open More and choose Mark done, or Mark unread to come back to it later. Your team sees the same status. See Conversation status.
Search and filters: search conversations and calls, or filter to missed calls, voicemail, incoming or outgoing calls.
Call details: open a call to read its summary and transcript and to play the recording or voicemail. They appear when call recording is on for the number.

Text customers

Reply in a conversation, or tap New text in the inbox to text someone new. Texts go out from the line’s number, and you can attach pictures. Turn on Texts and voicemail alerts in Settings to get a notification when a text or voicemail comes in.

Sending texts needs an approved texting registration for the number. See A2P 10DLC registration and Texting.

Contacts

Contacts are your workspace’s shared contacts. Call, text or email in one tap, or add and edit a contact. Changes show up for your whole team. See Contacts.

Calls your AI assistant sets up

When you ask a connected AI assistant to call someone, your phone can ring first, then SimpleVox connects the call from your business number. Keep Incoming calls on for this phone. If your browser phone is on, the assistant uses it instead unless you ask for your phone. See Assisted calls.

Settings

Tap your profile picture at the top left, then Settings.

Setting	What it does
Incoming calls	Whether this phone rings for calls.
Texts and voicemail alerts	Notifications for new texts and voicemail.
Manage signed-in devices	Opens your signed-in devices on the web, where you can sign a phone out.
Share feedback	Suggest improvements and vote on ideas.
Contact support	Email support@simplevox.net.
Delete account	Opens account deletion on the web. See Deleting your account.
Sign out	Signs out of the app. This phone stops ringing for your lines until you sign in again.

Help & support in the same menu has help articles and ways to reach us.

Do the rest on the web

Numbers, call flows and business hours, voicemail greetings, your team, the Trust Center, AI tool connections and billing are all managed in SimpleVox on the web at my.simplevox.app. Changes there reach the app straight away.

Lost or replaced phone

On the web, open Settings → Devices. It lists every phone signed in to your account, whether it rings for calls and whether notifications are on. Choose Sign out on the phone you no longer have. It stops ringing and getting notifications until someone signs in on it again.

Changing your password also signs you out on your other devices. See Your sign-in.

If calls don’t ring

Check	What to do
Incoming calls is off	Turn it on in Settings.
The status under Incoming calls says it’s waiting for phone registration	Check that the microphone and notifications are allowed for SimpleVox in your phone’s Settings app, and that you have a data or Wi-Fi connection.
You aren’t in the call flow	Your phone only rings when the number’s call flow rings you. Ask an admin to check the ring steps. See Call routing.
Do Not Disturb or a Focus is on	Your phone may stay silent. Allow SimpleVox in that mode, or turn it off.
The menu says Calling and texting are limited	Your account can’t place or take calls right now. The message says why; the billing owner or an admin can fix it on the web.
Callers can’t hear you	Allow the microphone for SimpleVox in your phone’s Settings app.

If calls still don’t reach you, add a Forward to a number step to your cell, set to Ask them to press 1, as a backup. See Call routing.

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