Greetings and audio

You can give each number its own voice: a voicemail greeting, a welcome message, a closed message or a goodbye. Make the audio by uploading a file, recording it in your browser or typing it for a natural-sounding voice to read.

Callers never wade through a phone tree. Each call goes straight to the people who should answer it, based on the number they dialled and the time they called. See Route callers without a menu.

Where audio plays

• Voicemail greeting. Each number has one. Every Voicemail step on that number plays it before the beep. See Voicemail.
• Play audio steps. Add these anywhere in a call flow. The clip plays, then the call moves on to the next step. A number keeps its saved clips, so you can reuse one in several steps.

Make a clip

Admins and the number’s owners can add audio.

1. Go to Settings → Phone numbers and choose the number.

2. For the voicemail greeting, open the General tab, choose Edit next to Voicemail greeting, then Add greeting. For a clip in the call flow, open the Call flow tab, use + to add a Play audio step, then choose Add audio.

3. Pick how to make it:

   • Upload: an MP3 or WAV file up to 10 MB.
   • Record: record yourself in the browser, up to 3 minutes. Your browser asks to use the microphone.
   • Text to speech: choose a Voice, type what it should say (up to 1,000 characters), then choose Generate and listen to it.

4. Choose Save, then save the greeting or step.

Keep it under a minute. Callers hang up on long messages.

For the voicemail greeting you can also skip the clip and just type your greeting. SimpleVox reads it to callers in a standard computer voice.

Ways to use Play audio

• A welcome at the start of the flow: “Thanks for calling Example Plumbing. We’ll connect you now.”
• A recording notice, if you record calls: “Calls may be recorded.” See Recording consent.
• A closed message on the Closed path of a business hours step, before voicemail.
• A goodbye before a Hang up step.

Route callers without a menu

A phone tree makes callers do the sorting: listen to the options, press a key, wait. SimpleVox does the sorting for them, so they reach a person on the first ring.

• Give each line of work its own number. Estimates, scheduling or each crew can have its own number, with its own call flow and its own inbox. Put the right number on the right flyer, truck or web page, and callers land with the right people without pressing a thing. See Choose a number and extra numbers.
• Ring the right people in the right order. A ring group can try the office first and then the owner, or take turns across the crew. See Ring a group.
• Route by time of day. Use business hours to ring the team when you’re open and an on-call mobile or voicemail when you’re not. See Business hours.
• Let voicemail capture the reason. Ask callers to say what they need. The transcript and summary tell you who should call back.

Write a greeting callers listen to

• Lead with your business name, so callers know they’ve reached the right place.
• Say what happens next: “Leave your name, number and what you need, and we’ll call you back today.”
• Keep it short. Save hours, addresses and promotions for your website.
• Call it yourself from another phone after each change.