AI tools overview

Connect SimpleVox to Claude, ChatGPT, Grok or another AI app that supports remote MCP servers, and you can work your phone from a chat. Ask in plain words:

“Who called today, and what did they want?”
“Which missed calls this week has nobody gotten back to?”
“Text Mary from the Office number that we’re confirmed for Thursday at nine.”
“Call the customer from this morning’s voicemail.”

Your assistant uses SimpleVox to find the answer or do the job, and links back to the calls, transcript passages and texts it used.

What it can find

Every connection can read. With it, your assistant can:

Check your setup: your numbers, your workspace’s time zone, what this connection is allowed to do, and any setup step still missing, such as choosing a plan, getting a number or finishing texting registration. It links you to the step. It never sees billing or payment details.
Search contacts by name, company, email address or phone number, and ask you to choose when more than one person matches.
List recent calls, texts and voicemail, the last 7 days unless you ask for another window. It includes callers you haven’t saved. It can narrow to missed calls, voicemail, incoming or outgoing calls, or unresponded: missed calls and voicemails with no later connected call or text back in that conversation.
Search what was said in texts and in call and voicemail transcripts, up to 31 days at a time. Search looks for the exact word or phrase you give it, not similar meanings.
Count activity: calls and texts by day, number, direction or outcome over up to 31 days, such as how many calls you missed last week.
Open calls and texts in full, up to 20 at a time, with the AI summary, recordings and, when asked, the transcript. It can quote the exact passage behind an answer.
Explain your hours and call routing: whether a number is open right now, who rings and for how long, where calls forward and what the voicemail greeting says. It can’t change them; it links you to the number’s settings in SimpleVox.

It can see that a text came with pictures, but it doesn’t look at the pictures.

What it can do

Each action needs its own permission, which you choose when you connect (see below).

Text a customer. Your assistant can send one text-only message, up to 1,600 characters, from a number you can text from, to the exact phone number you confirm. Sending texts to customers needs an approved texting registration with that number attached. Your assistant reports the status SimpleVox shows. A sent text isn’t necessarily delivered or read.
Create and edit contacts. Save a new caller, fix a name, add a company, number, email, address or note.
Set up a call for you. SimpleVox calls you and the customer and connects you. The AI is never on the call. See Assisted calls.
Cancel or end a call it set up. Stop a call that’s still being set up, or hang up a connected one.
Mark conversations done, read or unread for your team, once you’ve dealt with them or ask it to. The change shows under your name, and new calls or texts reopen a conversation as usual.

Apps that support MCP prompts also offer three ready-made tasks: a catch-up briefing, following up on missed calls, and an activity report.

For the technical list of tools, see MCP tools. For ideas, see example prompts.

Assisted calls

When you ask your assistant to call someone, SimpleVox places the call for you, the way you’d dial it yourself:

Your phone rings first. It shows as a call to the customer, not a call from them.
When you answer, you hear who SimpleVox is calling, such as “Calling Mary, ending 0 1 9 9.”
SimpleVox dials the customer from your business number. You hear it ring, and you’re talking as soon as they pick up. If they don’t, you reach their voicemail and can leave a message.

Nobody presses 1, and the AI never speaks on the call. The customer hears you, as on any call from your business number.

Before you start:

Turn on a device that can take the call. That’s SimpleVox open in a browser at my.simplevox.app with the Browser phone switch on (it’s in your profile menu and should say Ready), or the SimpleVox mobile app with calls allowed, once it’s updated to show these calls. See Browser calling.
The connection needs Start assisted phone calls. To cancel or hang up through your assistant, it also needs Cancel setup and end assisted calls.

Your assistant should confirm who it’s calling, from which number, and which of your devices will ring. It uses your browser phone if it’s on, otherwise the phone you used most recently; say so if you’d rather use another one.

You can ask your assistant to include a short private note about the call. Only you hear it, when you answer.

Your phone rings for up to 20 seconds and the customer’s for up to 30, and the whole setup has to finish within 90 seconds. If the customer isn’t reached, SimpleVox tells you why on the call, for example that the line is busy. Closing the chat doesn’t cancel a call. Ask your assistant to cancel or end it, or hang up yourself. The call appears in your inbox like any other, and the number’s call recording setting applies.

Choose what each connection can do

When you connect an AI app, SimpleVox shows a consent screen titled Authorize followed by the app’s name. It shows:

The consent screen: what the AI tool can always see, optional permissions, and which numbers it can use

The app’s name and the Redirect URI it registered. Both are supplied by the app, so check the address belongs to the app you’re connecting, such as claude.ai or chatgpt.com.
Your workspace and email address. Choose Switch to sign in as someone else.
It can see: “Your business’s contacts” and “Calls, voicemails and texts on the numbers below, with their recordings, transcripts and summaries”. Every connection can read these.
Also allow it to: optional permissions, all off until you tick them.
Numbers: All numbers you can access, or Only the numbers I choose.

Then choose Authorize, or Cancel.

Permission on the consent screen	What it allows
It can see (always on)	Find contacts, read calls, texts, voicemail, recordings, transcripts and summaries, count activity, read your hours and call routing, check your setup, check a call it started, and send feedback to SimpleVox.
Send text messages	Send texts from numbers you can text from.
Create and edit contacts	Create contacts and change saved contact details.
Start assisted phone calls	Place calls for you: ring your phone, then dial the customer when you answer.
Mark conversations read, unread or done	Change a conversation’s status for your team, as you would in the inbox.
Cancel setup and end assisted calls	Cancel a call it’s setting up, or end a call it started.

The screen lists only the permissions your own role allows. Only admins can create and edit contacts, so members don’t see that option.

Texts your AI tools send and calls they set up come out of your plan’s monthly allowance. Past it, the billing owner buys credits in Settings → Plan & billing. See AI tool and API usage.

You choose separately for each connection. Your Claude connection can text customers while your ChatGPT connection only reads, for example. To change what a connection can do, disconnect it in Settings → Integrations, then connect again from your AI app and choose again. SimpleVox never widens a connection on its own. If you ask for something the connection isn’t allowed to do, your assistant can tell you which permission it needs and whether you can turn it on yourself or need an admin.

Control and safety

Your access, never more. A connection reaches only the numbers you can reach, and only the ones you chose for it. Your role still applies: an admin’s connection is limited to what it was granted, and a member can’t use one to do what members can’t do. SimpleVox checks again on every request.
Confirm before it acts. Before sending a text, your assistant should show you the recipient, the sending number and the exact wording. Before starting a call, it should show you the recipient, the business number and which of your devices will ring. It must wait for your yes; asking it to draft a text isn’t approval to send it. Check proposed contact details before it creates or edits a contact too. SimpleVox can’t show its own approval prompt or verify your yes. Some AI apps show their own prompt and some don’t, so read what your assistant proposes before you agree, and turn on only the permissions you need.
No double sends. Each text, call and contact change carries a unique key. If your assistant retries after a timeout, SimpleVox returns what it already did instead of doing it again. If SimpleVox can’t tell whether a text or call went out, it never resends it automatically.
On the record. Texts and calls your assistant starts appear in the inbox under your name, and SimpleVox records which connection made them.
Off limits. AI tools can’t see or change billing or plans, buy or remove numbers, change your hours or call routing, edit your texting registration, manage your team, or send pictures.
The inbox stays as your team left it. Reading through an AI tool never changes a conversation’s Open, Unread or Done status. An assistant changes it only with the Mark conversations read, unread or done permission and when you ask, and it won’t overwrite a teammate’s newer change.
Feedback, without your customers’ details. When you ask for something SimpleVox can’t do yet, or a tool fails, your assistant can send the SimpleVox team a short note about it and tell you it did. It leaves out customer names, numbers and message text, and SimpleVox strips any that slip through.
Usage analytics. SimpleVox records which tools assistants use, whether they worked, and a short note from the assistant about why, with names and numbers removed. Tool analytics don’t include the contents of your calls or texts.

Every answer links to its source

SimpleVox gives your assistant the evidence, not just a summary. Each call, transcript passage and text it reads comes with a link that opens the original in SimpleVox, for anyone signed in who’s allowed to see it. A good answer cites those links, so you can click through and check.

If an answer doesn’t link to a source, ask “Where does that come from?” If a summary and the transcript ever disagree, trust the transcript. A recording or transcript that’s still processing, failed or was deleted isn’t evidence of what was said, and your assistant should say so.

Each person connects their own AI app with their own SimpleVox sign-in, using OAuth. You never paste a password or key into the assistant.

Settings, Integrations: a connected app with Disconnect, and the connector address to add another

If an admin changes which numbers you can use, or removes you from the workspace, your connections change with it straight away.
Settings → Integrations lists the apps you’ve connected. Choose Disconnect to cut one off. That stops access even if the app still lists SimpleVox.

Troubleshooting

SimpleVox asks you to finish setting up first. Verify your email address and set up a workspace, then connect again from your AI app.
The assistant can’t find a number or a call. It reaches only the numbers you can access and chose for this connection. Ask an admin to check your access. See Invite your team.
The assistant isn’t allowed to act. Check what the connection can do. To add a permission your role allows, disconnect it in Settings → Integrations, connect again from your AI app and choose that permission.
Texts won’t send. Ask your assistant, “Is my SimpleVox account ready to send texts?” It can tell you whether texting registration still needs a step.
Calls won’t start. Check that a device is ready to take the call. See the device setup under Assisted calls.

Connect your assistant

You’ll need the SimpleVox server address. It’s also on Settings → Integrations, with a Copy button:

https://my.simplevox.app/mcp

Then follow the guide for your app:

ClaudeAdd SimpleVox as a custom connector.

ChatGPTAdd SimpleVox as a custom MCP server.

GrokAdd SimpleVox as a custom connector, if your Grok plan allows it.

Other MCP clientsAny client that supports remote MCP with OAuth.

Not sure what to ask? See example prompts.