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Terms and Conditions of Use

These Terms and Conditions ("Terms") govern your access to and use of the services provided by SimpleVox, LLC ("Company," "we," "us," or "our"). By signing up for or using our service, you agree to these Terms. If you do not agree, do not use our services.

1. Services Provided

SimpleVox, LLC provides a software-as-a-service (SaaS) platform that offers call recording, transcription, automated insights, and SMS messaging services (collectively, the "Service").

2. Account Registration & Use

  • You must provide accurate and complete information when creating an account.
  • You are responsible for all activity occurring under your account.
  • You may not use the Service for any unlawful, fraudulent, or abusive purposes.
  • We may suspend or terminate accounts that violate these Terms.

3. Call Recording & Transcription

  • Our Service enables call recording and transcription. By using this feature, you represent that you have obtained any necessary legal consent from all parties as required under applicable laws.
  • We provide an automated call recording notice, but we do not guarantee its adequacy for compliance in all jurisdictions. You are responsible for ensuring compliance with recording laws.
  • Transcription Accuracy Disclaimer: We do not guarantee the accuracy of transcriptions, and we are not liable for any errors, omissions, or damages arising from inaccuracies.

4. SMS Messaging

  • The Service includes SMS messaging functionality. You must comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and 10DLC regulations.
  • You are responsible for obtaining proper consent from recipients before sending messages.
  • Users must respect opt-out requests (e.g., STOP messages).
  • Prohibited SMS Uses: Spam, illegal content, harassment, or deceptive practices are strictly forbidden.

5. Subscription, Billing & Cancellation

  • Subscription Plans: Our Service is offered on a subscription basis with different plans based on usage limits.
  • Billing Cycle: You will be billed in advance on a recurring basis (e.g., monthly or annually) according to your chosen plan.
  • Cancellation Policy: If you cancel your subscription, your account will remain active until the end of the pre-paid period, but we do not offer refunds for unused service.
  • Plan Limitations: Each subscription plan has usage limits; exceeding those limits may require an upgrade.

6. Acceptable Use Policy

You may not use our Service to:

  • Record or transcribe calls without required consent.
  • Send unsolicited SMS messages or spam.
  • Violate any laws, including privacy laws or telephony regulations.
  • Engage in abusive, harassing, fraudulent, or deceptive activities.
  • Circumvent our security measures or attempt to reverse-engineer the Service.

We reserve the right to suspend or terminate accounts that violate these policies.

7. Termination & Suspension

We reserve the right to suspend or terminate your access to the Service if you:

  • Violate these Terms.
  • Engage in abuse, fraud, or prohibited uses.
  • Exceed fair use limits outlined in your subscription plan.
  • Fail to pay subscription fees.
  • Present a security risk to our system or other users.

We may also modify or discontinue the Service at any time, with reasonable notice when possible.

8. Disclaimers & Limitation of Liability

  • No Warranty: The Service is provided "as is" and "as available." We make no warranties, express or implied, regarding accuracy, reliability, or availability.
  • Limitation of Liability: To the fullest extent permitted by law, SimpleVox, LLC is not liable for any indirect, incidental, special, consequential, or punitive damages related to the use of our Service.
  • Indemnification: You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from your use of the Service.

9. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of the State of Illinois, USA.
  • Any disputes arising from these Terms will be resolved through binding arbitration in Illinois, rather than in court.
  • You waive any right to participate in class-action lawsuits related to the Service.

10. Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we will notify users via email or through the Service.

11. Contact Information

For questions about these Terms, contact us at:
 SimpleVox, LLC
Email: hello@simplevox.net

By using our Service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.