Frequently Asked Questions

Yes! You can bring your existing business number to SimpleVox through a process called number porting. Once you sign up, we’ll walk you through the steps to transfer your number without interruption. During the transition, you can even use a temporary SimpleVox number to start taking calls right away.

No app is required to start using SimpleVox. All your voicemails, transcripts, and call details are delivered via SMS or email, and managed from your desktop or mobile browser. That said, we do have a mobile app in the works for even easier access on the go.

If you miss a call, SimpleVox steps in immediately. We’ll play your custom voicemail greeting, record the message, transcribe it using AI, and summarize the key points. You’ll receive an alert with the caller’s info and message—so you can follow up quickly and professionally.

Absolutely. You can forward incoming calls to any phone number—mobile, landline, VoIP, or otherwise. You can also build schedules to control when calls go to your mobile, use ring groups for teams, or set fallbacks if no one answers.

Yes. You can assign one number to a whole team, create ring groups for departments or shifts, and see who picked up what. SimpleVox makes it easy to collaborate, share responsibility, and never drop the ball on customer service.

Definitely. Solo service pros love SimpleVox because it makes them sound more professional and stay more organized—without needing extra tools. You can forward calls, get voicemail summaries, and follow up fast without juggling multiple apps or services.

Yes! We offer a free trial so you can explore the platform and see how it fits your workflow. A credit card is required to activate the trial, but you won’t be charged if you cancel before the trial ends.