A business phone system built for teamwork
Your crew shares the number, the inbox and the customer history. Everyone sees what came in, who's on it and what's done, without a group text asking "did anyone call them back?"
Shop line · shared inbox
- Dana OrtizCustom order, wants a quote1
- Lakeview FloristMarked done by Rosa
- (312) 555-0177Marked done by Sam
One conversation per customer
Calls, voicemails and texts for a number live in one shared inbox. A customer who calls, texts a photo and then leaves a voicemail is one conversation, not three notifications on three different phones.
The office sees what the field sees, the moment it arrives.
Everyone works from the same list
Every conversation shows whether it's new, in progress or handled, and who handled it. The owner can glance at the inbox at 6 pm and know nothing was left hanging.
Office
Nothing slips through the cracks
New calls and texts stay front and center until someone takes care of them. When a customer writes back, the conversation comes right back to the top.
No double callbacks
Before you dial, you can see that a teammate already called back and what they said. The customer hears from you once, with the right answer.
Credit where it's due
Every handled conversation shows who closed it, so you know who took care of the customer without asking around.
A customer record that keeps itself current
Every customer's calls, texts, voicemails and call summaries live on one shared contact, no matter who on your team talked to them or which number they called. It works like a CRM for your phone, except nobody has to update it.
When Dana calls back, whoever answers sees that Jess quoted her a deck last week and Mike texted her the measurements on Tuesday. No "let me find out who you spoke to." Just the answer.
Context for whoever answers
It doesn't matter who took the last call or sent the last text. The whole history is there for everyone who works that number.
Always up to date
New names, emails and addresses mentioned on calls are suggested for the contact, ready to save in a tap.
It stays when people leave
Numbers, conversations and contacts belong to the business. When someone moves on, your customers don't go with them.
Your AI can pitch in too
Connect Claude, ChatGPT or Grok and it works from the same inbox and contacts as everyone else. Ask what's waiting on a reply, have it text a customer back or set up a callback.
Everything it sends shows up in the conversation under the name of the person who asked, so the whole team stays in the loop.
Questions people ask
Can several people use the same number?
Yes. Give everyone who should answer a number access to it. They can all take its calls and reply to its texts as the business, from the mobile app or a computer.
How do we avoid calling the same customer back twice?
Work from one shared inbox. Every call, voicemail and text with a customer sits in one conversation, and anyone can see whether a teammate already handled it and what was said. Before you dial, you know exactly where things stand.
Can I limit who sees a number?
Yes. Admins choose who works each number. The office can see everything while techs see only the numbers they handle, and the same goes for any AI tool they connect.
Can AI agents be part of the team?
Yes. Each teammate can connect Claude, ChatGPT or Grok to SimpleVox. It works from the same inbox and contacts your team does: ask what's waiting on a reply, have it text a customer back or set up a callback. Everything it sends is recorded under the person who asked, so the whole team sees it in the conversation.
Can I add people later?
Anytime. Invite them, choose which numbers they work, and they're answering calls with the full customer history from their first day.
Get a business number that writes it all down.
Pick a new number or bring your own, and never lose track of a customer again. Plans start at $19 a month, with a 30-day money-back guarantee.