Smarter Conversations Start Here

You don’t have time to dig through call logs or replay voicemails just to remember what a customer said. With SimpleVox Customer Insights, you instantly see who called, why they called, and what needs to happen next—without slowing down your day.

Customer Insights Dashboard
Insights and action items from every customer call

Key Customer Insights at a Glance

AI-Powered Summaries

Every call and voicemail is instantly transcribed and summarized, so you can see the who, what, and why—without pressing play.

Caller Profiles & History

Automatically see caller names, companies, past calls, and voicemails—so you're prepared before you answer.

Action Items from Every Call

SimpleVox extracts follow-up tasks like sending estimates or scheduling service—turning conversations into checklists.

Shared Context Across Teams

Everyone stays informed. Your whole team sees the latest call insights, so there’s no confusion about what happened last.

Smarter Service Starts with Better Data

1

Spot Patterns in Customer Needs

Track common requests, seasonal spikes, or recurring issues without digging through notes.

2

Follow Up with Precision

Use auto-generated to-dos to prioritize hot leads and high-value customers.

3

Deliver Seamless Experiences

Everyone on your team has context—so whoever answers can pick up right where the last call left off.

4

Work Smarter, Not Slower

Skip the busywork of sorting, listening, and guessing—see what matters at a glance.

Customer-Facing Teams Who Benefit

  • Sales Teams: Track conversations, highlight objections, and follow up with clarity.
  • Service Techs: Get a quick summary before calling a client back—no need to replay voicemails.
  • Admin & Dispatch: View a real-time timeline of who said what and what’s next.
  • Support & Success: Spot repeat issues and provide better, faster resolution.

Be More Than Just Responsive—Be Proactive

SimpleVox gives you clear, AI-powered insights from every call—so you can follow up faster, spot trends earlier, and build stronger customer relationships.