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Privacy Policy

SimpleVox ("Company," "we," "us," or "our") provides an AI-powered assistant service for local service providers. We take privacy seriously and are committed to protecting your personal data in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and guidance from the Federal Trade Commission (FTC).

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect and process information necessary to provide and improve our services, including:

a. Information You Provide

  • Account Information – When signing up, we collect your name, business name, email, phone number, and payment details.
  • Call & Message Data – If you use our AI-powered transcription services or SMS features, we collect audio recordings, transcriptions, and message content.

b. Information Collected Automatically

  • Device & Usage Data – We collect IP addresses, browser type, device identifiers, and usage logs.
  • Cookies & Tracking Technologies – We use cookies to enhance your experience and analyze service usage.

c. Information from Third Parties

  • Telephony & Messaging Providers – We may receive call metadata and message delivery status as well as other identifying information such as caller name identification and geolocation data based on phone number and mobile carrier registration data.
  • Payment Processors – If you make payments, we receive transaction details from our payment providers but do not store sensitive financial data like credit card numbers.

2. How We Use Your Information

We use your information for the following purposes:

  • Providing Services – Processing and transcribing calls, delivering transcriptions, and sending SMS messages.
  • Compliance with Regulations – Ensuring adherence to messaging and financial transaction laws.
  • Customer Support & Security – Assisting users and detecting/preventing fraud.
  • Service Improvement – Enhancing AI models and product features.

AI Processing & Automated Decision-Making

Our transcription service uses AI models to generate text from voice recordings. These models do not make automated decisions impacting user rights.

We do not sell your personal data.

3. How We Share Your Information

We only share your information in the following circumstances:

  • Service Providers – Trusted third-party vendors help us process payments, store data, and provide AI transcription services.
  • Legal Requirements – If required by law or valid legal process, we may share information with authorities.
  • Business Transfers – In the case of a merger, acquisition, or sale, data may be transferred as part of business operations.

4. SMS & Messaging Data Handling

If you use our service to send SMS messages, we:

  • Store message metadata (e.g., sender, recipient, delivery status) to provide the service.
  • Do not sell or share SMS data with third parties for marketing.
  • Support opt-out compliance – If a recipient replies with STOP, we will no longer send messages to them.

This ensures compliance with 10DLC regulations and carrier requirements.

5. Your Rights & Choices

Depending on your location, you may have rights under data privacy laws (e.g., CCPA, GDPR), including:

  • Access & Portability – Request a copy of your data.
  • Correction & Deletion – Request changes or removal of your data.
  • Opt-Out of Communications – Manage marketing preferences or opt-out of SMS messaging.

To exercise your rights, contact us at privacy@simplevox.net

6. Data Security & Retention

We implement industry-standard security measures to protect your data.

  • Encryption – Sensitive data (e.g., call transcriptions) is encrypted during storage and transmission.
  • Access Controls – Only authorized personnel can access user data.
  • Retention Periods – We retain data only as long as necessary for service delivery and compliance.

If you cancel your account, your call recordings and transcriptions will be deleted within 45 days, unless required for legal reasons.

7. Payment Processing & Financial Data

  • Third-Party Processors – We use Stripe to process payments.
  • PCI Compliance – We do not store credit card numbers; payments are handled by PCI-DSS compliant vendors.
  • Fraud Prevention – Transaction data may be analyzed to prevent fraud.

8. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect data from them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify users via email or through our platform.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, you can contact us at:

SimpleVox Privacy and Compliance
privacy@simplevox.net