Call Dispatch & Routing
Whether you're in the field or in the office, getting the right call to the right person makes all the difference. SimpleVox gives you the tools to route calls intelligently—without a call center.
The Problem
A customer calls in with an urgent issue—but your techs are scattered, your scheduler is on lunch, and no one is sure who should answer. Calls bounce around, go to voicemail, or get missed entirely. The customer gives up and calls someone else.
SimpleVox Keeps You Connected
- Create IVRs that route calls based on service needs or departments
- Build ring groups that ring the whole crew—or just this week’s rotation
- Set fallback options to forward unanswered calls to a manager or mobile
- Update call flows on the fly from your dashboard or mobile device
Example Dispatch Setup
- Press 1 for New Service → rings Field Crew Group
- Press 2 for Billing → routes to Office Line
- No answer → fallback to manager’s mobile
- After hours → send to voicemail with instructions
Smarter Routing. Fewer Missed Calls.
SimpleVox puts you in control of who gets each call—without relying on old-school phone trees or expensive hardware.
- Call routing logic that adapts to your schedule
- Ring groups for teams, shifts, or departments
- Mobile-friendly IVRs that guide callers with ease
Make Every Call Count
Start your free trial and give your team the tools to answer faster, route smarter, and keep customers happy from the first ring.