Smarter Call Routing for Service Businesses
When a customer calls, what happens next should feel effortless—for them and for you.
With SimpleVox’s flexible call routing, you control the experience from start to finish—without complicated systems or expensive hardware.
Build the Right Call Flow for Your Business
Professional Greetings
Upload your own or use AI-generated voice greetings to make a great first impression. Share hours, welcome messages, or simple menu options.
Flexible Routing Logic
Forward to a number, ring a group, fall back to voicemail—or rotate calls between teammates. Set up flows for departments, campaigns, or even time-of-day.
Ring Groups
Don’t let missed calls cost you business. Alert your whole crew at once, or ring users in sequence or rotation—automatically.
Interactive Menus (IVR)
Let callers press 1 for estimates, 2 for dispatch, or 3 for scheduling—no coding or tech setup required. It’s easy to create and update.
Time-Based Rules
Control what happens after hours, on weekends, or during holidays. Route to voicemail, play a custom message, or send to an on-call contact.
Voicemail with AI Summary
Let SimpleVox take the message, transcribe it, and turn it into a checklist—so every voicemail becomes a next step, not a mystery.
Set It Up in Minutes, Update It Anytime
- Visually build call flows—no code or IT team needed
- Make real-time updates from your phone or desktop
- Apply rules by phone number, time, or user group
- Combine routing with spam filters, smart voicemail, and caller ID
Route Calls Like a Big Company—Without the Overhead
Greet, guide, and serve customers professionally with smart call routing that scales with your business—whether you're a solo operator or a growing team.